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Why government websites fail

Why government websites fail

UPDATES: advertisementadvertisementNormally, lots of people go through their lives barely interacting online with the government. If you are a U.S. citizen, regularly pay taxes, and don’t need food, housing, or health care assistance, you are probably only annoyed when you have to do something such as apply for a passport or renew your driver’s license, and even then your annoyance level is minimal.advertisementadvertisementBut during a crisis, a lot more of the population suddenly needs the government’s help, and they are then shocked!— simply shocked!—to discover that those interactions...

April 28, 2020
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